The automotive world can learn a lot from how other industries consistently deliver amazing guest experiences. Six years into my career, I made a significant pivot—from Xerox and the world of office printers to automotive …
Auto dealers who evolve, have a different, but bright future. In 2019, Forbes magazine offered one of the best descriptions of disruption I’ve read: “Disruption is rarely invited… it is almost always forced on us, particularly in a …
Order-to-delivery is going to be with us for a while, and we need to improve our approach for how we keep our customers in the loop. The rules of the game have changed. If you …
The future is green, or at least moving closer to zero emission in the coming decades. The recent new vehicle registration market share figures from S&P Global Mobility for Q3 2022, showed zero-emission vehicles (ZEVs) …
I’ve never thought of myself as an early adopter. If my lovely wife had a dollar for every time she encouraged me to “try something new”—say other than navy blue sweaters or penne a la …
What can Canadians learn from the European experience with selling electric vehicles? The Canadian auto dealer team asked me to reflect on lessons learned from the growth of electric vehicles (EVs)—battery electric vehicles (BEVs) and …
NEW! Discover our findings in the Canadian Vehicle Buyer Opinion Study (VBOS). Learn More
